Privacy Policy

This Privacy Policy explains how FreezeCold Refrigeration Limited (“FreezeCold,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other products and services that link to this Privacy Policy (collectively, our “Products” and “Services”), contact our customer service and technical teams, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or providing you with a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you contact us, fill out a form, submit or post content through our Services, purchase a product, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, company name, username, bio, email address, business information, and any other information you choose to provide.

In some cases, we may also collect information you provide about others, such as when you purchase a FreezeCold product as a gift for someone, or on behalf of others. We will use this information to fulfill your request and will not send communications to your contacts unrelated to your request, unless they separately consent to receive communications from us or otherwise engage with us.
We do not collect payment information through our Services. We rely on third parties to process payments in connection with our Services. Any information you provide to facilitate such a payment is subject to the third-party payment processor’s privacy policy, and we encourage you to review this policy before you provide any information to the payment processor.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer business requirements based on chat history.

Use of Information

We use the information we collect to provide, maintain, and improve our Services, which includes publishing and distributing user-generated content, personalizing the posts you see and operating our metered paywall. We also use the information we collect to:

• Create and maintain your FreezeCold client account.
• Process transactions and send related information, such as confirmations, receipts, and user experience surveys.
• Send you technical notices, security alerts, and support and administrative messages.
• Respond to your comments and questions and provide customer service.
• Communicate with you about new products, services, and features offered by FreezeCold and provide other news and information we think will interest you.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving certain communications from us, such as digests, newsletters, and activity notifications, by following the instructions in those communications or by contacting us directly. If you opt out, we may still send you administrative emails, such as those about your service account or our ongoing business relations.

Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

FreezeCold does not sell your personal information.

Subject to certain limitations, you have the right to

(1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose about you,

(2) request deletion of your personal information,

(3) opt out of any sales of your personal information, if we engage in that activity in the future, and

(4) not be discriminated against for exercising these rights.

You may make these requests by emailing us at hello@FreezeCold.ng or by completing our contact form. We will verify a webform request by asking you to provide identifying information. We will not discriminate against you if you exercise your rights under the CCPA.

Additional Disclosures for Individuals in Europe

If you are in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under applicable law regarding the processing of your personal data, and this section applies to you.

Legal Basis for Processing

When we process your personal data, we will do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., providing the products and services you requested).
  When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of non-administrative communications).
  When we have your consent to do so (e.g., when you opt in to receive non-administrative communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.Data Retention
  We store personal data associated with your account for as long as your account remains active. If you close your business account with us, we will delete your account data within 14 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests

Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing.

Unsubscribing

Subscriptions to some newsletters can be managed through the FreezeCold Online Subscriptions process. In addition, each email newsletter includes instructions on how you can unsubscribe from that mailing. You may also unsubscribe from FreezeCold ‘s various newsletters by sending a mail to us, including your name, email address and the title of the promotional material you wish to unsubscribe from.

Disclaimer

We have made every effort to ensure that the information included on www.freezecold.ng is accurate. However, we make no guarantee as to the information’s absolute correctness. The contents, documents and related graphics published on this site could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. See also terms of use policy.
We shall incur no liability for any errors or omissions in connection with this information. In case of any inaccuracy noticed, please contact us at hello@freezecold.ng

CONTACT  US

If you have any questions about this Privacy Policy, please contact us at hello@freezecold.ng